14-Day Return Policy

At PokeSector AS, we want you to be satisfied with your purchase. If you are not completely happy with your order, you have the right to return eligible items within 14 days of receiving your order, in accordance with applicable consumer protection laws.

Eligibility for Returns

To qualify for a return:

• The return request must be submitted within 14 days of delivery.
• The item must be returned in its original condition.
• Whenever possible, the original packaging should be included.
• Items must not show signs of unnecessary use or damage.

Non-Returnable Items

The following items are not eligible for return unless they are faulty or incorrect:

• Sealed trading card products (including booster packs, booster boxes, Elite Trainer Boxes, tins, and similar products) once the factory seal has been broken.
• Products that have been customized or made to order.
• Gift cards and digital products once delivered.

Return Process

To initiate a return, please contact our customer support and provide your order number along with the reason for your return. Once your request has been approved, you will receive instructions on how to return the item.

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be issued to the original payment method within 14 days, subject to applicable payment processing times.

Original shipping charges are refunded only where required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and photos of the issue so we can resolve the matter promptly.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

PokeSector AS
Email: Support@Pokesector.no
Phone: +4796997718